Shipping policy

Thank you for shopping with PrimeWave USA.

Order Processing

All orders are processed within 1 business day after payment confirmation. Orders are not processed or shipped on weekends or holidays.

Shipping Time

Standard shipping usually takes 3–5 business days within the United States. Delivery times may vary depending on the carrier and destination.

Tracking Information

Once your order has been shipped, a tracking number will be provided by email.

Shipping Delays

While we strive to deliver orders on time, delays caused by carriers, weather conditions, or other unforeseen circumstances may occur.

Incorrect Address

Customers are responsible for providing accurate shipping information. Orders returned due to incorrect addresses may require additional shipping charges.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of delivery so we can assist you.

Contact

For shipping-related questions, please contact our support team.